Lucy Lite
Concierge for Every Venue
A 48-hour launch is a planning target after approved content, access and staff availability, not a guaranteed delivery time. A conversation is one guest interaction session, not a message; the signed quote must define session boundaries, usage allowance, limit behaviour, support hours and acceptance criteria. Keep existing hotel tools until migration, export and acceptance checks pass.
Starts at just £195/mo — with all 30 languages, unlimited approved partner vendors, and 0% commission on all in-house bookings (daybeds, cabanas, dining, F&B, and events) included as standard. Optional Voice AI add-on available. Upgrade to Lucy Full anytime if you add a hotel PMS.
What is Lucy Lite?
Lucy Lite is the full Lucy AI concierge — without the hotel-specific PMS overhead. If you don't use a hotel PMS, don't need digital room keys, and don't manage OTA channels, Lucy Lite gives you everything else at an accessible monthly fee (£195–£995/mo): all 30 languages on every tier, unlimited partner vendors, 0% commission on your own in-house bookings, guest memory, and local area guidance — all accessed via a simple QR code or WhatsApp.
It's designed for venues where guests stay, live, or gather — serviced apartments, beach and private members clubs, residential buildings, superyachts, co-living spaces, and holiday parks. If you later add a PMS, you can upgrade to Lucy Full at any time with no migration fee.
Everything Included
The core AI engine is identical to Lucy Full. No stripped-down version — just without the hotel-only systems.
Multilingual AI Concierge (All 30 Languages)
Guests and members chat with Lucy in all 30 languages on every tier — no artificial language caps. Powered by the exact same cultural intelligence engine as five-star hotels.
Guest & Member Memory
Lucy remembers returning guests and members by name, favourite table, daybed, drink, and dietary preferences — no PMS required.
0% Commission In-House + Unlimited Vendors
Keep 100% of all in-house bookings (daybeds, cabanas, dining, bottle service, spa, events). Add unlimited local partner vendors — GSI's partner network subsidises Starter & Club tiers, while Enterprise venues keep 100% of external referral commissions too.
Instant Service & Poolside Orders
Guests order food and drinks to their daybed, lodge, or apartment, or request housekeeping and maintenance via chat. Staff receive structured alerts with priority tracking.
Unlimited Local Partner Directory
List unlimited approved local restaurants, boat charters, chauffeurs, and experiences — with white-glove setup for your initial partners and one-click CSV import anytime.
QR Code, Web & WhatsApp Access
Guests reach Lucy via a table/daybed QR code, a web link, or WhatsApp — whichever they prefer. Zero app download required.
How It Works
Guests scan a QR code. Lucy does the rest. Staff only step in when a request needs a human.
Guest Scans QR Code
A QR code placed in the room, lodge, or club lounge opens Lucy instantly — no app download, no login required. The guest is greeted by name (if known) or asked for their details.
Lucy Assists in Any Language
The guest chats with Lucy in their preferred language — requests a restaurant booking, asks for local recommendations, books a spa appointment, or reports a maintenance issue.
Staff Receive Structured Requests
Service requests are routed to your team with priority, status, and room/unit identification. Bookings are confirmed automatically with vendors — staff only step in when needed.
Guests Leave Feedback
Before checkout, Lucy invites the guest to share feedback. Negative experiences are intercepted and routed to staff for recovery before they reach public review platforms.
Who It's For
Every venue where people stay, live, or gather needs a concierge. Lucy Lite serves them all.
Serviced Apartments & Aparthotels
Guests stay for weeks, not nights. Lucy provides a real concierge — cross-stay memory means returning guests feel recognised, and every dining, spa, or activity booking is handled automatically.
Beach & Private Members Clubs
VIP guests and members expect effortless sun-to-sunset service around the clock. Lucy handles daybed and cabana bookings, poolside F&B orders, restaurant tables, private dining rooms, event RSVPs, and member promotions automatically — in any language.
Luxury Residential Buildings
Lucy handles the everyday requests — parcel notifications, maintenance requests, taxi bookings, dry cleaning — so your concierge desk focuses on the interactions that truly need a human touch.
Superyachts & Private Aviation
Guests expect a concierge that knows their preferences exactly. Lucy manages provisioning requests, marina bookings, shore excursion coordination, and restaurant bookings at each port — in any language.
Co-Living Spaces
Young professional residents are highly digital and often international. Lucy builds community by promoting events, answering practical questions, handling maintenance requests, and providing hyper-local recommendations.
High-End Holiday Parks & Glamping
Seasonal businesses that struggle to staff concierge services. Lucy handles all FAQ-level queries and drives upsell revenue from activity bookings — all accessed via a QR code in the lodge.
Lucy Lite vs Lucy Full
The same core AI engine. Lite removes hotel-only systems you don't need — and deploys in days, not weeks. PMS integration shown for Lucy Full is code-complete and awaiting certification at time of writing.
| Feature | Lucy Lite | Lucy Full (Hotels) |
|---|---|---|
| Multilingual AI Chat (All 30 Languages) | ||
| Guest & Member Preference Memory | ||
| Unlimited Approved Partner Vendors | ||
| In-House Bookings & F&B (0% Commission) | ||
| External Partner Referral Commission (10% paid by vendor) | 50% to venue (100% on Enterprise) | 25%–85% to hotel by tier |
| Feedback & Review Interception | ||
| WhatsApp & In-App Web Channel | ||
| QR Code Table / Daybed / Room Access | ||
| Local Area Guide | ||
| Voice AI (30 Languages) | Optional (+£75 / £150 / £250/mo) | Optional (+£75 / £500/mo) |
| One-Off Onboarding & Setup Fee | £250 (£0 on annual plan) | £1,600 (£800 founding) |
| PMS Integration (Mews/Opera/etc) | ||
| Digital Room Key | ||
| Reservation & Rate Management | ||
| Night Audit & Folio Management | ||
| Channel Manager (OTA sync) | ||
| Onboarding Target (subject to acceptance) | 48 hours target | ~4 weeks target |
Transparent Pricing — Every Cost Published
Three simple tiers priced below a single part-time shift. Every tier includes all 30 languages, unlimited partner vendors, and 0% commission on your own in-house revenue. All prices exclude VAT.
Lucy Lite — Starter
£195/mo
ex-VATText-only base · Voice AI optional (+£75/mo)
£250 one-off setup (£0 on annual plan)
Small venues: up to 50 units, daybeds, or lodges
Lucy Lite — Club & Mid-Size
£495/mo
ex-VATText-only base · Voice AI optional (+£150/mo)
£250 one-off setup (£0 on annual plan)
Beach & members clubs or mid-size venues (50–200 units)
Lucy Lite — Enterprise / Multi-Site
£995/mo
ex-VATText-only base · Voice AI optional (+£250/mo)
£250 one-off setup (£0 on annual plan)
Large venues (200+ units), superyacht fleets, or up to 5 sites
Complete Fee & Commercial Schedule — No Hidden Charges
Every fee, optional bolt-on, payment pass-through, and commission split that can ever apply to your venue is published below in plain English.
1. Monthly Software Licence (ex-VAT)
£195 / £495 / £995 per monthFixed monthly subscription based on venue size. The proposed allowance of 2,500 guest interaction sessions per day is not unlimited capacity or a verified load benchmark. The signed quote must define session boundaries, allowance, throttling, overage or pause behaviour and support hours. Language options are not certification of complete translation. Applicable tax and any additional charges must be confirmed in the approved quote.
2. Optional Voice AI Add-On
+£75 / +£150 / +£250 per month30-language text chat is included as standard on every tier. Real-time streaming Voice AI with custom prosody is an optional bolt-on: +£75/mo (Starter), +£150/mo (Club & Mid-Size), or +£250/mo (Enterprise). Can be activated or paused with 30 days' notice — ideal for seasonal beach clubs.
3. One-Off Setup & Onboarding Fee (Timing Agreed in Quote)
£250 one-off (or £0 on Annual Plan)Covers custom brand voice calibration, QR code & WhatsApp channel provisioning, menu/daybed configuration, staff quick-start guide, and white-glove loading of your first 15–50 partner vendors. Completely waived (£0) when paying annually in advance (which also saves 5% on the licence).
4. In-House Venue Bookings & F&B Orders
0% Commission (Venue Keeps 100%)GSI charges 0% commission on your own venue's revenue. Every daybed, cabana, bottle service order, restaurant table, spa treatment, lodge activity, or member event booked through Lucy goes 100% to you.
5. External Partner Vendor Referrals
50% to Venue (Starter/Club) · 100% to Venue (Enterprise)When Lucy books an approved external third-party vendor (e.g. off-site restaurant, boat charter, chauffeur), the external vendor pays a standard 10% referral fee (never charged to your venue). On Starter & Club tiers, your venue receives 50% of that commission and GSI retains 50% to subsidise your low monthly fee. On Enterprise (£995/mo), your venue keeps 100% of external referral commissions.
6. Stripe Card Processing & Deposit Holds
Standard Stripe rate only (0% GSI markup)On Club & Enterprise tiers, guest deposits, table holds, and daybed prepayments settle directly into your venue's connected Stripe account. Only standard Stripe card-processing fees apply (typically 1.5% + 20p UK cards; 2.5%–3.25% + 20p international/corporate cards). GSI adds 0% payment surcharge.
7. Contract Terms, Seasonal Pause & Annual Indexation
12-month term · 3-month exit noticeStandard 12-month agreement with a 3-month rolling break clause. Seasonal venues (beach clubs, holiday parks, charter yachts) can hibernate their account out of season for £49/mo to preserve guest memories and QR links. Annual licence increases are capped at 5% from Year 2.
Upgrade Path: Any Lite venue that later acquires a PMS upgrades to Lucy Full. No migration fee — just a pricing uplift to the hotel tier.
48 Hours to Live
No PMS configuration. No channel manager setup. No complex onboarding. Lucy Lite is live in two days.
Contract Signed
Digital contract via secure signing. Payment set up. Venue details collected via a simple form.
Lucy Configured
Venue name, branding colours, logo, and AI persona configured. Up to 15–50 initial partner vendors loaded by our team (unlimited self-serve additions anytime).
Content Loaded
Venue menus, daybed/table categories, and FAQ answers loaded. Local area guide built.
QR Code Live
QR codes and WhatsApp links generated for tables, daybeds, or rooms. Venue staff receive a quick-start guide and Lucy goes live.
Bring Lucy to Your Venue
Lucy Lite is designed for guest assistance in venues without a hotel property management system. QR access, supplier channels, usage allowances and launch dates require deployment-specific acceptance; a 48-hour launch is a target, not a commitment.
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