Hi Lucy: The 24/7 AI Pedagogical, Spoken-Language & Five-Star Hospitality Coach Custom-Built Around Your Hotel's Exact SOPs.
While Guest Services VIP looks after every guest in their suite, her sister AI — Hi Lucy — trains every housekeeper, receptionist, waiter, sommelier, and supervisor on your floor. Powered by CELTA and Trinity CertTESOL communicative methodology, she coaches your team in 30 languages from CEFR A1 Beginner to C2 Mastery while locking in Forbes Five-Star, Leading Quality Assurance (LQA), and UK/USA statutory compliance habits.
£0 / $0 monthly software fee · £1,000 (UK/EU) / $1,250 (USA) one-off custom hotel academy build · €3.50 ($4.00) per 30-minute voice lesson & exam (€7.00 / $8.00 per hour · €1.15 / $1.35 per 10-minute challenge). No downloads required — accessed instantly on any phone through a unique QR code to your property, with HR-verified probation tracking.
Every Staff Training & Language Tool, One Phone Screen
Briefings · My Lessons · Onboarding · Hospitality Courses · Learn a Language · Career & Skills
The Hi Lucy dashboard greets each team member by name with live local weather and 'Lucy's Daily Update' spoken audio briefing, then opens the complete 6-pillar academy in a 2×3 neon-cyan grid: Briefings, My Lessons, Onboarding, Hospitality Courses, Learn a Language, and Career & Skills — with Speaking Practice, Daily Refresh spaced repetition, and Settings in the top bar.
Switch between UK/EU (£1,000 build · €3.50/30m · €7.00/hr · Natasha's Law 14 · LQA) and USA ($1,250 build · $4.00/30m · $8.00/hr · FDA Big 9 · FLSA On-the-Clock · AAA Five Diamond):
£0 / $0 Monthly Software Fee
Hi Lucy is provided with £0 / month (UK/EU) or $0 / month (USA) software subscription fees as a sister add-on product to Guest Services VIP. Assessments and accessibility adjustments carry no extra charge.
Custom-Built for Your Hotel
One-off custom hotel build (£1,000 UK/EU · $1,250 USA): our team loads your property heritage, signature venues, menus, departmental SOP checklists, LQA/AAA Five Diamond targets, and brand voice. No downloads required — accessed through a unique QR code to your property.
Metered Voice Lesson & Exam Billing
€3.50 ($4.00 USA) per started 30-minute professional voice lesson & exam (1 credit), €7.00 ($8.00 USA) per 60-minute onboarding masterclass (2 credits), and €1.15 ($1.35 USA) per 10-minute guest recovery challenge — via Hotel Invoice Account or Private Student Credits.
Train Entire Departments for a Fraction of One External Trainer Day
Traditional hospitality language and LQA trainers charge £800–£1,500 per day and pull staff off the floor at fixed times. With Hi Lucy, managers authorise €3.50 ($4.00 USA) per 30-minute voice lesson & exam (€7.00 / $8.00 per hour) or €1.15 ($1.35 USA) per 10-minute guest recovery challenge — with free placement assessments, accessibility adjustments, and monthly hotel invoicing.
£1,000 · $1,250
Custom Hotel Build (UK/EU · USA)
£0 / $0 Month
Monthly Software Fee
€3.50 · $4.00
30-Min Module + Exam (1 Credit)
€7/hr · €1.15/10m
1-Hr Lesson / 10-Min Challenge
Six Glowing Pillars on Every Staff Member's Phone
Directly beneath Lucy's personalised greeting, live local weather, and 'Lucy's Daily Update' spoken audio briefing, every team member accesses six purpose-built training and operational modules.
BRIEFINGS
5-Minute Pre-Shift Line-Up & Daily Audio Update
Managers broadcast today's VIP suite arrivals, dietary/allergen alerts, out-of-stock F&B items, and the LQA Standard of the Day. Every team member hears 'Lucy's Daily Update' in spoken English alongside an instant translation in their native language before stepping onto the floor.
- Replaces disorganised paper handover sheets with a tracked 5-minute audio & text line-up
- Read-receipt confirmation logged per staff member and department before shift start
- Live local weather & city event awareness integrated into the morning greeting
MY LESSONS
Adaptive 1-on-1 Voice Tutor & Checkpoint Player
Personalised 10-minute drills, 30-minute core modules, and 60-minute deep-dive lessons coached by Lucy. Features automatic checkpoint saving ('Resume Last Lesson' or 'Restart from Step 1'), key vocabulary extraction, and a mandatory 60%+ quiz mastery gate to unlock the next section.
- Three adaptive syllabus speeds: Step-by-Step, Steady Guided, and Accelerated Fast-Track
- Strict 2-sentence spoken recast + 1 open Concept-Checking Question (CCQ) per turn
- Automatic digital certificate generation upon verified lesson and assessment completion
ONBOARDING
0–90 Day New Starter Probation & HR Passport
Turns chaotic first weeks into a structured 90-day onboarding pathway. New starters complete property heritage induction, department-pinned SOP checklists, fire muster protocols, and spoken pronunciation baselines — creating an instant staff card in the HR Hub.
- Tracks Probation Day (Day 1 to Day 90), Induction %, Verified SOP count, and Quiz average
- Supports both HR-Recorded Mode (transcript + audio for review) and Progress-Only Privacy Mode
- Eliminates repetitive shadowing hours for Heads of Department and senior supervisors
HOSPITALITY COURSES
Forbes Five-Star, LQA & UK/USA Statutory Compliance
Bespoke departmental academies tailored for Front Office, Housekeeping & Butler, Fine Dining & Sommelier, Bar, Spa & Wellness, and Security. Embeds luxury floor habits and statutory legal compliance into live spoken roleplay scenarios.
- Forbes Five-Star & LQA habits: the 10/5 rule, using the guest surname 3 times, physical escorting, and LEAPS recovery
- UK Compliance: Natasha's Law (14 Allergens), COSHH chemical safety, HSE Fire & Manual Handling, GDPR
- USA Compliance: FDA Big 9 Allergens, FLSA On-the-Clock shift verification, ADA Service Animals, DHS Human Trafficking, TIPS Alcohol
LEARN A LANGUAGE
30 Languages · Native-Tongue Explanation + Target Immersion
International staff select their native tongue for clear grammatical and SOP explanations while practising spoken five-star English (or any of 30 target languages) from CEFR A1 Beginner to C2 Mastery — plus a live two-way Bilingual Walkie-Talkie Bridge for the hotel floor.
- Phoneme-level pronunciation coaching tailored to the speaker's native language background
- Words Per Minute (WPM), vocal clarity (0–10), and emotional warmth telemetry on every spoken turn
- Live Speaker A ↔ Speaker B walkie-talkie translation modal for supervisors and new starters
CAREER & SKILLS
Internal Promotion Pathways & Leadership Coaching
Retains ambitious talent by giving every team member a clear promotion ladder: Commis Waiter to Chef de Rang, Room Attendant to Floor Supervisor, and Receptionist to Duty Manager — plus professional writing, conflict resolution, and workplace wellbeing.
- Coaches executive guest email writing and crisp Mews / Opera PMS shift handover notes
- Supervisor roleplay: running energising pre-shift briefings and coaching LQA audit gaps
- Includes Hospitality Worker Rights, wellbeing guidance, and personal credit top-up courses
Why Hi Lucy Outperforms Static E-Learning & Generic Language Apps
In five-star hospitality, voice IS the skill — staff cannot learn to speak warm, unhurried language to a VIP guest by tapping multiple-choice boxes on a screen. Hi Lucy combines neural voice synthesis with certified adult language-teaching methodology.
CELTA & Trinity CertTESOL Cognitive Dojo
Unlike generic chatbots that lecture in long paragraphs, Hi Lucy's inner core enforces a strict 2-sentence spoken recast of any grammar slip followed by 1 open Concept-Checking Question (CCQ) and a 6-axis turn grader.
Phoneme & WPM Prosody Telemetry
Analyses spoken clarity (0–10), speaking pace in Words Per Minute (WPM), and target phoneme accuracy — coaching staff to replace abrupt phrasing ('No problem', 'Wait here') with unhurried five-star diction ('Certainly', 'Allow me to escort you').
Spaced Repetition System (SRS) & Daily Refresh
Every vocabulary term, allergen rule, or SOP step a staff member struggles with is automatically queued into their 'Daily Refresh' Leitner deck (with 1-click Anki/Quizlet export) so knowledge is retained long after the lesson ends.
Live CEFR (A1–C2) & IELTS Calibration
Continuously estimates and persists each learner's Common European Framework of Reference for Languages (CEFR) band across speaking, listening, vocabulary, and grammar accuracy.
Dual-Mode Consent & Privacy Governance
Before any lesson begins, staff explicitly choose HR-Recorded Mode (transcripts logged for probation sign-off) or Progress-Only Mode (only completion % and scores are shared with management).
HR Command Hub & Metered Billing Ledger
Gives HR & L&D Directors a real-time roster of billable training hours, cost breakdown by hotel department, probation pass rates, and verified digital certificates — with separate Hotel Invoice vs. Personal Student Credit billing.
Two Lucys, One Self-Governing Hotel Nervous System
See how Guest Services VIP (your guest-facing AI concierge) and Hi Lucy (your staff-facing AI coach) work side by side to elevate guest satisfaction, LQA audit scores, and staff retention.
| Capability Dimension | Guest Services VIP (Concierge Lucy) | Hi Lucy Academy (Coach Lucy · hilucy.app) |
|---|---|---|
| Primary Audience | In-House Hotel Guests, VIPs & Pre-Arrival Travellers | Hotel Staff, New Starters, Supervisors, HR & General Managers |
| Core AI Persona | 24/7 Five-Star Autonomous Guest Concierge & Revenue Driver | 24/7 CELTA / CertTESOL Pedagogical & LQA Standards Coach |
| Spoken Interaction Style | Warm, witty, proactive guest fulfilment & instant booking execution | 2-Sentence Recast + Open Concept-Checking Question (CCQ) + WPM/Phoneme scoring |
| Memory Architecture | Cross-stay guest preferences, dietary profiles, milestones & room state | CEFR A1–C2 progression, phoneme mistake tracking, SRS flashcards & 90-day probation passport |
| Compliance & Standards Focus | 25 Golden Rules, guest safety, allergen filtering & verified Stripe settlement | Forbes 5-Star / LQA floor habits, UK Natasha's Law (14) & US FDA Big 9 / FLSA On-the-Clock |
| Closed-Loop Synergy | Detects recurring guest complaints or service friction by department | Automatically turns yesterday's guest friction into today's 5-minute pre-shift staff training drill |
| Commercial Model | Monthly tiered hotel licence (£250 / £1,000 / £2,100) + 10% partner vendor commission | £0 / $0 monthly software fee · £1,000 (UK/EU) / $1,250 (USA) one-off custom hotel build · €3.50 / $4.00 per 30-min lesson + exam (€7.00 / $8.00 per hour · €1.15 / $1.35 per 10-min challenge) |
Built for Every Level of Your Hotel
One unified training nervous system that aligns the General Manager's quality standards, HR's compliance audit trail, and every team member's spoken confidence.
For the General Manager (GM)
- Custom-built around your hotel's exact heritage, signature restaurants, bars, spa, and room categories
- Live 5-Minute Pre-Shift Line-Up Editor — broadcast today's VIP suite arrivals, allergen alerts, and LQA Standard of the Day to all staff in 30 languages
- Consistent Forbes Five-Star & LQA floor habits (the 10/5 rule, using the guest surname 3 times, physical escorting, and LEAPS 15-minute service recovery)
- Zero monthly software overhead — £1,000 ($1,250 USA) one-off custom hotel build, then €3.50 ($4.00) per started 30-minute voice lesson & exam (€7.00 / $8.00 per hour)
For the HR & L&D Director
- Structured 0–90 Day New Starter Probation Roadmap with live milestone sign-off synced to the HR & Management Portal
- Mandatory compliance coaching & diagnostic quizzes: UK Natasha's Law (14 Allergens) / US FDA Big 9, COSHH chemical safety, Fire evacuation, FLSA On-the-Clock enforcement, and GDPR/VIP discretion
- Hotel Manager Invoice Account & Monthly Statements — authorise €3.50 ($4.00) per 30-minute module, €7.00 ($8.00) per 60-minute onboarding track, or €1.15 ($1.35) per 10-minute guest challenge, with free assessments & accessibility adjustments
- Reduces international staff turnover by supporting team members in 30 native languages alongside workplace rights and wellbeing guidance
For the Hotel Staff Member (Student)
- CELTA & Trinity CertTESOL communicative coaching adapted to each team member's exact CEFR level (A1 Beginner to C2 Mastery)
- Department-pinned SOPs & spoken English roleplay for Housekeeping, Front Office, Concierge, Fine Dining, Bar, and Spa
- Instant native-language explanation of hotel SOPs plus live spoken pronunciation accuracy and WPM clarity scoring
- Optional Personal Non-Hotel Learner Credit Account (€3.50 / $4.00 per 30-min credit) to study private languages, hospitality qualifications, or career skills outside shift hours